ServiceScope

Find the problem. Then decide what AI has to do with it.

Most clients don't arrive with a clear problem statement; they arrive with a feeling. A one-week sprint names it, maps the top three friction points, and recommends a fix (AI, automation, neither, or both) with rough economics attached.

Bring a workload How we deliver
Duration
1 week
Price
£2,400 ex VAT

Terms Fixed fee, invoiced at kickoff. No scope creep, no day-rate surprises.

01 · Fit

Who it's for. Who it isn't.

Don't book this if

  • 01 You already have a defined use case and need delivery: go to Rapid Secure AI POC.
  • 02 You need a compliance-specific review: go to AI Governance Assessment.
  • 03 You want a workshop without a recommendation: that isn't us.

Book this when

  • 01 You suspect "we should be doing something with AI" but can't name the what.
  • 02 Your team is carrying operational drag that hasn't been explicitly measured.
  • 03 You want an independent read before committing to a platform decision.

02 · Deliverable

What lands on your desk.

  • 01

    A short-form discovery report. Current state, top-3 friction map, candidate interventions per friction, indicative cost and effort, and a recommended first move.

  • 02

    A recommended next engagement, or a recommendation to stop and wait. We say both out loud.

  • 03

    A written summary you can take into a board meeting without translation.

03 · Phases

How it runs.

Phase 01

Day 1 · Kickoff + stakeholder interviews

Meet the operational owners, the budget holder, and anyone who has to live with the outcome.

Phase 02

Days 2–3 · Walkthroughs + desk research

Observe the workflows that hurt. Read what you already have. Compare against what peers publish.

Phase 03

Day 4 · Synthesis

Pull the friction points into a map. Score them by impact and effort. Draft the recommendation.

Phase 04

Day 5 · Readout + written report

Joint session with the people who were interviewed. The report lands the same day.

04 · Sample

What the output looks like.

Anonymised preview of a real Discovery Sprint deliverable. One page. Production ships as PDF + editable doc. The shape below is what your CFO sees on day five.

ALT HORIZON · DISCOVERY SPRINT

Top-3 friction map

Client · [Anonymised]

Sector · Regulated services

Sprint · Week 14, 2026

Author · Matt Shore

  1. 01

    Inbound case triage takes 11 min / case

    ~640 cases / week routed manually. Bottleneck at the intake handover. Two FTE roughly half-occupied on classification, not advice.

    Recommended · automation-first, with AI scoring layer · Score 9 / 10

  2. 02

    Knowledge lookups against legacy CRM

    Advisers context-switch into a 1990s green-screen UI ~30× per shift. Each lookup ~45s.

    Recommended · RAG over CRM exports · Score 7 / 10

  3. 03

    Quarterly compliance summary, hand-built

    Compliance officer rebuilds the same 24-page deck quarterly from three source systems. ~6 days lost per quarter.

    Recommended · structured prompts + templated export · Score 6 / 10

Impact × Effort · score map

EFFORT → IMPACT → 01 02 03

Recommended first move · Friction 01. Automation-first pilot, 4-week scope, AI scoring layer scoped after the routing baseline lands.

Page 1 of 6 · Discovery Sprint · Anonymised preview

Real deliverable shape, anonymised. Production output ships as PDF + editable doc the same day as the Day-5 readout.

Summary

"Most AI programmes fail because nobody stopped to ask what problem they were actually solving. This is the cheapest work we can do for you, and almost always the most valuable."
Bring a workload How we deliver
Calm horizon over open water under a soft cloudy sky

06 · Next step

Bring a workload. Get the numbers back.

A real workload, two sentences. We price it across cloud, self-hosted, and hybrid, then tell you what we'd run — or tell you to wait.

No deckNo sales pressureWe'll tell you to wait if you should

Or email a workload to hello@althorizon.co.uk — one-page model back in 48h.

Matt Shore Founder · Alt Horizon

Registered

Alt Horizon Ltd · 17098644

England & Wales · founded 2026

Data residency

Sovereign by default

Self-hosted unless you opt to a cloud option